Refund and Returns Policy

Overview

URSHA is an e-commerce brand powered by Pristine Media.

Our refund and returns policy lasts 30 days from the date of delivery. If more than 30 days have passed since your order was delivered, we may not be able to offer a refund or exchange.

To be eligible for a return:

The product must be unused and in the same condition in which it was received.
The product must be returned in its original packaging.
All tags, accessories, and complimentary items must be included.
A valid receipt, invoice, order confirmation, or other proof of purchase is required.

Please contact URSHA before sending a product back. Do not return an item to the manufacturer or courier partner without receiving return instructions from us.

Non-Returnable Items

Returns may not be accepted for:

Gift cards or promotional vouchers
Personalised or customised products
Products marked as final sale or non-returnable at the time of purchase
Used, altered, washed, or damaged products
Products without their original packaging, tags, or accessories
Items damaged after delivery due to misuse, improper handling, or normal wear and tear

Any exclusions remain subject to applicable consumer law.

Partial Refunds

A partial refund may be considered where:

The product is not returned in its original condition.
Parts, tags, packaging, or accessories are missing for reasons not caused by URSHA.
The product shows signs of use or avoidable damage.
The return is received after the applicable return period but has been accepted by URSHA as an exception.

The amount of any deduction will depend on the condition of the returned product.

Refunds

Once your returned product is received and inspected, we will notify you by email or phone. We will also inform you whether your refund has been approved or rejected.

If approved, the refund will be issued to your original payment method. The time required for the refunded amount to appear may depend on your bank, card issuer, UPI provider, or payment gateway.

Original shipping charges and return shipping costs are non-refundable unless the return is due to an incorrect, defective, or damaged product supplied by URSHA.

Late or Missing Refunds

If your refund has been approved but has not appeared:

Check your bank account or original payment method again.
Contact your card issuer, UPI provider, or payment service, as processing may take additional time.
Contact your bank to confirm whether the refund is pending.

If you still have not received your refund, contact us:

Email: support@ursha.com
Support Number: +91 089875000

Please include your order number and refund confirmation details so we can assist you quickly.

Sale Items

Unless stated otherwise at the time of purchase, only regularly priced products are eligible for refund.

Products sold during clearance or marked as final sale may not be refundable or exchangeable, except where the product is defective, damaged, incorrect, or where a remedy is required under applicable law.

Exchanges

Exchanges are available only for products that are defective, damaged, or incorrectly supplied, subject to availability and inspection.

To request an exchange, email support@ursha.com or call +91 089875000 within 30 days of delivery.

Please include:

Your name
Order number
Reason for the exchange
Clear photographs or videos of the product, where applicable

If the same product is unavailable, we may offer an alternative product, store credit, or refund, depending on the circumstances and your preference.

Gifts

If a product was marked as a gift at the time of purchase and delivered directly to the recipient, an approved return may be issued as store credit.

If the product was not marked as a gift, the refund will ordinarily be issued to the original purchaser through the original payment method.

Return Shipping

Before returning a product, contact URSHA to obtain return instructions.

Return Address:
URSHA — Powered by Pristine Media
[complete return address here]

Customers are generally responsible for return shipping costs unless the product received was defective, damaged, or different from the product ordered.

We recommend using a trackable shipping service and retaining the shipping receipt. URSHA cannot guarantee receipt of a returned product sent without tracking.

Responsibility for the returned product remains with the customer until it is received at our designated return address.

Cancellations

If you wish to cancel an order, contact us as soon as possible. We will attempt to cancel it before dispatch.

An order that has already been dispatched may need to be handled as a return after delivery, subject to this policy.

Need Help?

For questions about returns, refunds, exchanges, or cancellations, contact:

URSHA — Powered by Pristine Media
Email: support@ursha.com
Support Number: +91 089875000