This Shipping Policy explains how orders placed on the URSHA website are processed and delivered. URSHA is an e-commerce brand powered by Pristine Media.

Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation. Orders placed on Sundays or public holidays will be processed on the next working day.

During sales, festivals, product launches or other high-demand periods, processing may take longer than usual.

Delivery Time

Estimated delivery time is generally 3–7 business days after dispatch, depending on the customer’s location and courier availability.

Delivery timelines are estimates and may be affected by:

• Remote or non-serviceable locations
• Weather conditions or natural events
• Public holidays
• Courier delays
• Incorrect or incomplete delivery details
• Other circumstances beyond our reasonable control

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the order is confirmed. Shipping charges may vary depending on the delivery location, order value, product type or promotional offer.

Order Tracking

Once an order has been dispatched, available tracking details will be shared with the customer through email, SMS, WhatsApp or the order section of the website.

Tracking information may take up to 24–48 hours to become active after dispatch.

Correct Delivery Information

Customers must provide a complete and accurate delivery address, PIN code and contact number while placing an order.

URSHA will not be responsible for delays or non-delivery caused by incorrect, incomplete or outdated information provided by the customer. Additional shipping charges may apply if an order needs to be shipped again.

Delivery Attempts

Our courier partner may contact the customer before delivery. If the delivery attempt is unsuccessful, the courier partner may make another attempt or return the package to us.

If an order is returned because the customer was unavailable, refused delivery or provided incorrect details, reshipping charges may apply.

Damaged, Opened or Tampered Packages

Please inspect the package at the time of delivery. If the package appears opened, damaged or tampered with, you may refuse delivery and contact us immediately.

For a damaged, defective or incorrect product, please contact us within the period stated in our Refund and Returns Policy. We may request photographs, an unboxing video, the order number and other relevant information to verify the issue.

Delayed or Lost Shipments

If your order has not arrived within the estimated delivery period, please contact our support team with your order number.

We will coordinate with the courier partner and assist you with an update. Any refund or replacement for a shipment confirmed as lost will be handled according to our Refund and Returns Policy.

Split Shipments

Products in the same order may sometimes be shipped separately due to product availability, packaging requirements or fulfilment arrangements. In such cases, customers may receive multiple packages and tracking details.

Change of Shipping Address

A delivery address can only be changed before the order has been dispatched. Once an order has been shipped, we may not be able to modify the address or redirect the package.

Please contact our support team as soon as possible if you need to request an address change.

Order Cancellation

Orders may be cancelled before dispatch, subject to our Cancellation and Refund Policy. Once an order has been dispatched, cancellation may not be possible.

Service Availability

We currently deliver only to locations serviceable by our courier partners. If an order cannot be delivered to the provided location, we may cancel the order and issue an applicable refund through the original payment method.

Contact Us

For questions regarding shipping, delivery or order tracking, please contact:

URSHA — Powered by Pristine Media
Support Number: +91 089875000
Email: support@ursha.com