Welcome to URSHA. URSHA is a brand owned and operated by Pristine Media (“URSHA,” “we,” “us,” or “our”).

These Terms and Conditions govern your access to and use of the URSHA website, products, and related services. By accessing our website, creating an account, or placing an order, you agree to these Terms and Conditions.

If you do not agree with these terms, please do not use our website or services.

1. Eligibility

By using this website, you confirm that:

• You are legally capable of entering into a binding agreement; or
• You are using the website under the supervision of a parent or legal guardian.

You agree to provide accurate, current, and complete information while creating an account or placing an order.

2. Account Responsibility

Some website features may require you to create an account. You are responsible for:

• Keeping your login credentials confidential
• Providing accurate account information
• Restricting unauthorised access to your account
• Informing us promptly if you suspect unauthorised activity

You are responsible for activities carried out through your account unless caused by a failure within our systems.

We may suspend or terminate accounts involved in fraud, misuse, unlawful conduct, or violations of these terms.

3. Products and Availability

We make reasonable efforts to display product descriptions, specifications, dimensions, materials, and colours accurately.

However, actual colours may vary slightly depending on your screen, lighting conditions, photography, or manufacturing variations.

Product availability is not guaranteed. We may update, discontinue, or limit the quantity of a product without prior notice.

4. Pricing and Taxes

Product prices are displayed in Indian Rupees unless stated otherwise.

Prices, discounts, delivery charges, and promotional offers may change without prior notice. The price displayed and confirmed at checkout will apply to your order, subject to correction of an obvious technical or pricing error.

Applicable taxes and delivery charges will be displayed during checkout wherever required.

5. Orders

Placing an order does not automatically mean that it has been accepted.

An order is considered accepted after payment confirmation and order processing. We reserve the right to reject or cancel an order where:

• A product is unavailable
• Payment cannot be verified
• The delivery address is incomplete or unsupported
• Fraudulent or suspicious activity is detected
• An obvious pricing or product-information error has occurred
• The order violates these Terms and Conditions

If we cancel a prepaid order, the eligible amount will be refunded to the original payment method.

6. Payments

Payments may be processed through third-party payment gateways, banks, UPI providers, or other authorised payment partners.

You agree to provide valid payment information and confirm that you are authorised to use the selected payment method.

URSHA does not intentionally store complete card numbers, CVV details, banking passwords, UPI PINs, or one-time passwords.

We are not responsible for delays or failures caused solely by your bank, card issuer, payment gateway, or payment-service provider.

7. Shipping and Delivery

Delivery timelines displayed on the website are estimates and may vary due to:

• Delivery location
• Courier-partner availability
• Weather conditions
• Public holidays
• Government restrictions
• Incorrect customer information
• Events beyond our reasonable control

You are responsible for providing a complete and accurate delivery address and an active contact number.

Risk relating to the product passes to you upon successful delivery to the address provided in the order, subject to applicable law.

8. Order Cancellation

You may request cancellation before the order has been dispatched.

Once an order has been dispatched, it may need to be handled as a return after delivery according to our Refund and Returns Policy.

URSHA may cancel an order for legitimate operational, payment, inventory, security, or legal reasons. If an eligible prepaid order is cancelled, a refund will be processed to the original payment method.

9. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our separate Refund and Returns Policy, which forms part of these Terms and Conditions.

Please review that policy before placing an order.

Nothing in these terms limits any non-waivable right or remedy available to a customer under applicable consumer law.

10. Promotions and Discount Codes

Promotional offers and discount codes:

• May be subject to separate conditions
• May have a limited validity period
• Cannot be exchanged for cash
• May not be combined unless expressly permitted
• May be restricted to particular products, customers, or order values

We may cancel or refuse a promotion where it has been used fraudulently, unlawfully, or contrary to its stated conditions.

11. Website Use

You agree not to:

• Use the website for an unlawful or fraudulent purpose
• Attempt to access another user’s account
• Introduce viruses, malicious code, or harmful technology
• Interfere with the website’s security or operation
• Scrape, copy, or extract website content without permission
• Misrepresent your identity or provide false information
• Use our content, branding, or product images for unauthorised commercial purposes

We may restrict access where these conditions are violated.

12. Intellectual Property

All website content—including the URSHA name, logos, product photographs, graphics, designs, videos, text, layout, and other materials—is owned by or licensed to Pristine Media unless stated otherwise.

You may use the website only for personal and non-commercial shopping purposes.

No content may be copied, reproduced, modified, distributed, published, sold, or commercially exploited without prior written permission from Pristine Media.

13. Customer Reviews and Submitted Content

If you submit a review, photograph, comment, suggestion, or other content, you confirm that:

• You own or are authorised to share it
• It is accurate and lawful
• It does not violate another person’s rights
• It is not abusive, defamatory, misleading, or harmful

You grant Pristine Media a non-exclusive, royalty-free permission to display and use submitted content for operating, improving, and promoting URSHA, subject to applicable law and our Privacy Policy.

We may remove content that violates these terms.

14. Third-Party Services and Links

Our website may contain links to or integrations with payment providers, delivery partners, social-media platforms, and other third parties.

We are not responsible for the availability, content, security, or privacy practices of independent third-party services. Your use of those services may be governed by their own terms and policies.

15. Privacy

Your use of the website is also governed by our Privacy Policy.

By using our services, you acknowledge that your personal information will be handled as explained in that policy and in accordance with applicable law.

16. Disclaimer

We make reasonable efforts to keep the website accurate, secure, and available. However, the website may occasionally experience interruptions, delays, technical errors, or maintenance downtime.

To the extent permitted by law, the website and its content are provided without guarantees that they will always be uninterrupted or error-free.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Pristine Media will not be liable for indirect, incidental, special, or consequential loss arising from the use of the website or products.

Where liability cannot legally be excluded, our responsibility will be limited only to the extent permitted by applicable law.

Nothing in these terms excludes or restricts liability that cannot lawfully be excluded, including applicable consumer rights.

18. Indemnity

You agree to indemnify Pristine Media against reasonable losses, claims, and expenses arising directly from:

• Your unlawful use of the website
• Your violation of these Terms and Conditions
• Your infringement of another person’s rights
• Fraudulent activity carried out through your account

This provision applies only to the extent permitted by law.

19. Events Beyond Our Control

We will not be responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, strikes, transport disruption, government restrictions, internet outages, or failures of third-party service providers.

We will make reasonable efforts to minimise the impact of such events.

20. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India.

Subject to applicable consumer-protection law, disputes will fall under the jurisdiction of the competent courts located in [Insert City and State].

Before beginning formal proceedings, both parties should make reasonable efforts to resolve the matter through direct communication.

21. Changes to These Terms

We may update these Terms and Conditions to reflect changes in our products, services, business practices, or legal obligations.

Updated terms will be posted on this page with a revised “Last Updated” date. Continued use of the website after an update constitutes acceptance of the revised terms, to the extent permitted by law.

22. Contact Us

For questions, complaints, or assistance regarding these Terms and Conditions, contact:

Brand: URSHA
Company: Pristine Media
Email: support@ursha.com
Support Number: +91 089875000